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Your local Elite franchisee will contact you directly to arrange a suitable time and answer any questions you may have.

ADDRESS:

Mandurah, Australia

EMAIL:

w@lagent.au

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FAQs

If you have any questions or need further clarification, our customer service team is always ready to assist you

Steam Cleaning/Hot Water Extraction: This method uses high-pressure hot water and cleaning solution to loosen dirt and stains from the carpet fibers, which are then extracted using a powerful vacuum. It is effective in deep-cleaning carpets and removing dirt, bacteria, and allergens.

The frequency of professional carpet cleaning depends on various factors such as the amount of foot traffic, presence of pets or allergies, and overall cleanliness habits. As a general guideline, most carpet manufacturers recommend getting your carpets professionally cleaned at least once every 12 to 18 months. However, some situations may require more frequent cleaning. Here are some considerations:

  1. High Traffic Areas: Carpets in high traffic areas such as hallways, living rooms, and entryways tend to accumulate dirt, stains, and wear more quickly. These areas may require more frequent cleaning, such as every 6 to 12 months.

  2. Pets: If you have pets that shed, have accidents, or bring in dirt from outside, your carpets may require more frequent cleaning to remove pet dander, odors, and stains. Depending on the number and type of pets you have, you may need to clean your carpets every 3 to 6 months or as needed.

Dry Cleaning: This method uses dry chemical compounds or encapsulation technology to clean carpets without using water. A cleaning solution is applied to the carpet, which encapsulates the dirt and is then vacuumed away. Dry cleaning is suitable for delicate carpets or areas with limited drying time, as carpets dry quickly and can be used almost immediately after cleaning.

Carpet Shampooing: This method involves applying a foamy shampoo solution to the carpet, agitating it to loosen dirt, and then rinsing and extracting the dirt and cleaning solution with water and a vacuum

Before hiring a carpet cleaning service, it’s important to inquire about the types of cleaning products they use and their safety measures. You can ask the following questions:

  1. Are the cleaning products used safe for children and pets?
  2. Are the cleaning products eco-friendly or non-toxic?
  3. Are there any precautions or safety measures that should be taken after the cleaning process, such as keeping children and pets away from the carpet until it’s fully dry?
  4. Do you offer any specialized services for homes with children or pets, such as pet stain and odor removal?

It’s also a good practice to inform the carpet cleaning service about any specific concerns or allergies your children or pets may have, so they can take appropriate precautions during the cleaning process. Additionally, it’s important to follow any post-cleaning instructions provided by the carpet cleaning service to ensure the safety and well-being of your children and pets.

  1. Steam Cleaning/Hot Water Extraction: On average, steam cleaning or hot water extraction can take approximately 1 to 2 hours for a standard-sized room. However, this can vary based on the level of soiling, the size of the area, and the drying time required.

  2. Dry Cleaning: Dry cleaning methods, such as encapsulation or bonnet cleaning, typically take less time compared to steam cleaning, usually ranging from 30 minutes to 1 hour per room. One of the benefits of dry cleaning methods is that carpets dry quickly, allowing for faster use of the area after cleaning.

  3. Carpet Shampooing: Carpet shampooing can take longer than other methods, usually ranging from 1 to 2 hours per room. It may also require additional time for drying, as it involves the use of water and may leave the carpet damp.

It’s important to note that these are approximate timeframes and actual cleaning times may vary depending on the specific circumstances and equipment used by the carpet cleaning service. Additionally, additional time may be needed for pre-cleaning preparations, such as moving furniture, and post-cleaning activities, such as applying carpet protectants or deodorizers. It’s best to consult with the professional carpet cleaning service to get a more accurate estimate of the time required for your specific carpet cleaning needs.

  1. Pre-cleaning preparations: Some carpet cleaning services may include moving light furniture, such as chairs, coffee tables, and small rugs, as part of their service. However, larger or heavier furniture, such as sofas, beds, and dressers, may need to be moved by the homeowner before the carpet cleaning service arrives. It’s best to clarify with the carpet cleaning service beforehand if they provide furniture moving services or if you are responsible for moving furniture out of the way.

  2. Furniture protection: If you are not able to move furniture before the carpet cleaning service arrives, the cleaning technicians may work around the furniture or use special techniques to clean around it. However, it’s important to note that cleaning around furniture may not result in as thorough or effective cleaning compared to moving furniture out of the way. Additionally, some furniture may be at risk of damage during the cleaning process, such as from moisture or cleaning chemicals. It’s recommended to discuss any concerns about furniture protection with the carpet cleaning service and follow their instructions.

  3. Additional charges: If the carpet cleaning service includes furniture moving as part of their service, there may be additional charges associated with this service. It’s important to inquire about any potential extra fees for furniture moving or any other additional services before booking the carpet cleaning service.

To ensure a smooth carpet cleaning process, it’s best to communicate with the professional carpet cleaning service beforehand to understand their requirements and expectations regarding furniture moving. If you are unable to move furniture yourself, you may need to make arrangements with the carpet cleaning service or prepare your furniture in advance to facilitate the cleaning process.

Professional carpet cleaning services may use various stain removal techniques, such as pre-treating stains with specialized stain removers, using hot water extraction (steam cleaning) to remove stains from deep within the carpet fibers, or utilizing encapsulation or bonnet cleaning methods for certain types of stains.

For odors, carpet cleaning services may use specialized deodorizers, sanitizers, or enzymatic cleaners to neutralize and eliminate unpleasant odors caused by pet accidents, spills, mold, mildew, or other sources.

It’s important to note that not all stains and odors can be completely removed, as it depends on various factors, including the type of stain, the age of the stain, the type of carpet, and the cleaning techniques used. However, professional carpet cleaning services are typically equipped with the knowledge and experience to effectively tackle a wide range of stains and odors.

If you have specific stains or odors on your carpets that you are concerned about, it’s best to communicate with the professional carpet cleaning service and provide them with as much information as possible so they can assess the situation and provide you with appropriate solutions or recommendations.

Pricing and Payment Options:

Our pricing for carpet cleaning services is based on a variety of factors, including the size of the area to be cleaned, the type of cleaning method used, any additional services requested, and other relevant factors. We offer competitive pricing that is tailored to your specific needs and requirements.

As for payment options, we accept cash, credit cards, and checks as forms of payment. We also offer online payment options for your convenience. Payment is due at the time of service, and we strive to make the payment process as easy and hassle-free as possible.

Please note that our pricing may be subject to change and additional fees may apply for certain services or circumstances. We are happy to provide you with a detailed quote or estimate based on your specific carpet cleaning needs. Feel free to contact us to discuss pricing and payment options further, and we will be glad to assist you in finding the best solution for your carpet cleaning needs.

It’s important to note that the actual pricing and payment options may vary depending on the carpet cleaning service you choose, so it’s always best to contact them directly for accurate and up-to-date information.

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